Support

Help & Contact · The 611

We’re here to help

The 611 is a private, verified community for women. Whether you have a question about your membership, need help with the app, or want to report something, our team is a message away.

Already a member? You can also reach us from inside the app. Open the menu and choose ‘Contact Us’ to send us a note (a screenshot is welcome if something looks broken).

Common questions

Signing in

The 611 is members-only, so you’ll sign in with the email address tied to your membership. Enter your email to continue; if you’ve forgotten your password, choose Forgot password? on the sign-in screen to reset it.

Applying to join

Membership is by application and requires two referrals from current members. After you apply, you will receive an email with a private link where you can track your status and find your referral request codes to send to friends. If you applied and can’t find that email, enter your address on the sign-in screen and choose to have your referral links re-sent.

Membership & billing

Membership and billing are managed on the web at the-611.com. Sign in and open your Settings to view or change your plan, update your payment method, or cancel. Billing is not handled inside the mobile app.

Notifications

You can control which notifications you receive in Settings. On mobile, make sure notifications are enabled for The 611 in your device settings to receive them.

Reporting content or a concern

Every post has a report control. Reports are reviewed by our moderation team, typically within 24 hours. You can also email us directly at hello@the-611.com.

Deleting your account

You can request deletion of your account and associated data at any time from Settings, or by emailing hello@the-611.com.

More

• Community Standards: our shared agreement that shapes how members show up for one another.
• Privacy Policy: what we collect, how we use it, and your choices.

With care,
The 611 Team